Refund Policy

This Refund Policy explains how subscription charges and refunds for Siraya Food POS are handled.

1. Subscription Billing

Siraya Food POS is offered on a subscription basis (for example monthly or yearly) to organization owners. Subscription fees are charged in advance for the selected period and enable access to POS, dashboards and management features for your branches and staff.

2. Eligibility for Refunds

Refunds are generally not provided for change-of-mind after the subscription has started.
In rare cases of confirmed technical failure where the platform could not be used for a significant portion of the paid period, the administration may, at its sole discretion, offer a partial credit or extension.
Any promotional or trial period will be clearly mentioned at the time of signup and is not refundable.

3. Cancellations

You may request cancellation of your subscription before the next billing cycle.
After cancellation, your access to live POS screens and dashboards may be stopped at the end of the paid period.
It is your responsibility to export any necessary reports or data before your access is closed.

4. Disputed Payments & Chargebacks

If you believe a charge is incorrect, please contact us first so we can investigate. Unfounded chargebacks or disputes raised with payment providers without contacting support may result in suspension of access to Siraya Food POS across all branches linked to the disputed account.

5. Policy Changes

The administration of this platform may update or revise this Refund Policy at any time, in line with the Terms of Service. Any such change will apply to future billing periods. Your continued use of the platform after a change means you accept the updated Refund Policy.

6. Contact About Billing & Refunds

For questions about billing or potential refunds, please email us at support@siraya.food.